top of page

Shipping Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

 

© 2025 by Torn Open Cards & Collectibles LLC. Powered and secured by Wix 

 

due to the nature of Trading Cards, all sales are final. Please read our policy carefully to understand our position on returns and refunds.

​

1. All Sales are Final
All purchases made on tornopencards.com are non-refundable and non-exchangeable. Please carefully review your order before completing your purchase.

​

2. Non-Refundable Items
This policy applies to all products and services offered by Torn Open Cards & Collectibles LLC.

All sales are final, with no exceptions for any reason, including but not limited to:

​​

  • Change of mind

  • Incorrect size or color selection

  • Dissatisfaction with the product

3. Exceptions for Damaged or Defective Items
The only exception to our no-refund policy is if you receive an item that is defective, damaged, or if we shipped you the wrong item. In these limited cases, we will offer a replacement or, if a replacement is unavailable, a store credit or refund at our discretion.

To report a damaged, defective, or incorrect item, you must:

  • Contact our customer service team at tornopencards@gmail.com

  • Provide your order number and a clear description of the issue.

  • Include photographic evidence of the damage or defect.

4. How to Contact Us
For any questions or concerns regarding our Returns and Refunds Policy, please contact us at:

5. Acknowledgment of Policy
By completing a purchase on our website, you agree to and accept this policy. We reserve the right to update or modify this policy at any time, and your continued use of our website and services following any changes constitutes your acceptance of those changes.

6. Applicable Law
This policy is governed by and construed in accordance with the laws of the State of Ohio.

bottom of page